OptimaVida
Privacy Policy
Effective Date: March 24, 2026
1. Introduction & Scope
OptimaVida Health and Wellness ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website, use our telemedicine platform, or receive health services from our Florida-based telemedicine practice. This policy applies to all users and patients accessing our digital environment.
2. Information We Collect
We collect several types of information to provide you with high-quality clinical care:
- Personal Identifiers: Name, date of birth, mailing address, email, and phone number.
- Health Information: Medical history, symptoms, medications, and insurance details.
- Payment Information: Credit card details and billing addresses.
- Technical Data: IP address, device type, and browser info.
- Communication records.
3. How We Use Your Information
We use your information for clinical and administrative purposes,including but not :
-
Treatment
-
Payment
-
Healthcare operations
-
Appointment scheduling
-
Communication with you
-
Improving services
4. Third-Party Services
Your information may be stored, processed, or transmitted through third-party platforms including, but not limited to:
​
-
CharmHealth
-
Spruce Health
-
Stripe
-
Doximity
-
Rupa Health
-
Quest Diagnostics
-
Labcorp
-
​
These third parties may handle your data in accordance with their own policies.
OptimaVida Health & Wellness LLC is not liable for acts, omissions, breaches, or failures of third-party services.
5. Data Security
We implement industry-standard security protocols to protect your information. This includes end-to-end encryption for video calls, firewall protection, and restricted access to medical databases. However, no digital transmission is 100% secure, and we encourage you to use strong portal passwords.
6. Use and Disclosure of Information
We do not sell your personal information. We may share information with, but not limited to:
- Service Providers: Secure platform partners for telemedicine and charting.
- Laboratories & Pharmacies: To process your orders and clinical tests.
- Legal Authorities: When required by Florida or Federal law.
- Billing services.
7. Consent
- By using our services, you acknowledge and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
8. Your Rights & Choices
You have the right to access, update, or request the deletion of your personal account information. For medical records, rights of access and amendment are governed by HIPAA. You may opt out of promotional emails at any time by clicking the 'unsubscribe' link.
​
You have the right to:
-
Access your medical records
-
Request corrections
-
Request restrictions on certain disclosures
-
Receive a copy of our Notice of Privacy Practices
9. Children’s Privacy
We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that such information has been collected inadvertently, we will take steps to delete it promptly.
10. Communications & Marketing
By providing your email address, you agree to receive health-related communications. These include appointment reminders, follow-up care instructions, and wellness tips. You may manage these communication preferences within your secure portal settings.
11. Data Retention
We retain medical records for the duration required under Florida State health regulations and HIPAA mandates. Non-medical information is retained only as long as necessary to fulfill the purposes outlined in this policy.
12. Third‑Party Links & Services
Our website may contain links to third-party health resources. We are not responsible for the privacy practices of external sites. We encourage you to review their policies before sharing any personal data.
13. State‑Specific Notices for Florida
Under Florida law, patients have specific rights regarding the selection of telemedicine providers and access to their virtual session recordings or notes. We comply with all Florida Board of Medicine rules regarding telemedicine documentation.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our clinical practices or legal requirements. We will notify patients of significant changes by posting the new policy on this page with an updated effective date.
15. Contact Us
If you have questions about this Privacy Policy, please contact our medical team at:
OptimaVida Health and Wellness
Email: care@optimavida.com
Phone: (555) OPTI-VIDA